Check-In Guide: Keys, Codes & WhatsApp - Casitas Arcenoyu
🌿 Part of your Asturias Vacations guest experience
Welcome to Arcenoyu! We've designed our check-in process to be simple and flexible, whether we're here to greet you personally or you're arriving independently.
🕒 Check-in hours & process
Personal Welcome (Preferred)
When: Between 3pm and 9pm What happens: We'll be at the property to welcome you personally, show you around, and answer any questions.
Self Check-In (Flexible)
When: Outside 3pm-9pm hours or if we're unavailable What happens: We'll send detailed instructions to your WhatsApp or booking platform, and your key will be placed in the door.
Please make sure you have read the parking instructions.
Check-In Flexibility
We understand travel plans change! If you need to arrive outside our standard hours, just let us know and we'll arrange everything for your arrival time.
📱 Communication methods
How We'll Contact You:
WhatsApp (preferred - instant and reliable)
Booking platform messages (Airbnb, Booking.com, etc.)
Email for detailed information
Phone call if urgent
What to Expect:
24-48 hours before arrival: Check-in confirmation and a link to Chekin for you to fill in your ID (Spanish requirement)
Day of arrival: Final details and contact confirmation
Self check-in guests: Detailed step-by-step instructions with photos
🔑 Key collection
Personal Welcome Check-In:
We'll hand you the keys personally
Quick house orientation included
Immediate assistance with any questions
Self Check-In Process:
Key location: Securely placed in the door lock
Instructions: Sent via WhatsApp with photos
📋 Guest registration (required)
Spanish Legal Requirement
All guests must be officially registered before or upon arrival - this is Spanish law, not just our policy.
How It Works:
Before arrival: We'll send you a link to Chekin (digital registration system)
Complete online: Takes 2-3 minutes with passport/ID
Automatic processing: No paperwork on arrival
Privacy protected: Secure system used throughout Spain
What You Need:
Valid passport or EU ID card
Same information for all guests in your party
Email address for confirmation
Important: Registration must be completed before check-in. We cannot accommodate you without this legal requirement.
📞 Your direct contacts
Debra (English): +34 684 295056 Available for all questions, house issues, local recommendations
Nicolas (Spanish): +34 684 284937 Helpful for local services, Spanish-language assistance
Email: bookings@asturiasvacations.com For detailed questions or booking modifications
When to Contact Us:
✅ Arrival delays or timing changes ✅ Cannot find property or having access issues ✅ House questions or appliance problems ✅ Local recommendations or assistance ✅ Any concerns during your stay
Response Times:
WhatsApp: Usually within 1 hour
Phone calls: Immediate during business hours
Email: Within 24 hours
🚨 What to do if no one answers
Step 1: Try Both Numbers
Call/WhatsApp Debra: +34 684 295056
Call/WhatsApp Nicolas: +34 684 284937
Step 2: Check Your Messages
Review WhatsApp for recent instructions
Check your booking platform messages
Look for emails with check-in details
Step 3: Self Check-In Backup
If you have self check-in instructions:
Follow the detailed steps we sent
Key should be in location specified
✅ Check-in checklist
Before You Arrive:
□ Complete Chekin registration (legal requirement) □ Confirm arrival time with us □ Save our WhatsApp numbers in your phone □ Check messages for any last-minute updates
During Your Stay:
We're always available for questions or issues
No daily housekeeping - enjoy your privacy but let us know if you need something
Respect for your vacation - we won't disturb unless you need us
Local Support:
Restaurant reservations assistance
Activity recommendations
Transportation advice
Any problems with house or surroundings
Asturias Vacations Promise: Check-in should be the easiest part of your holiday. We've streamlined everything so you can start relaxing the moment you arrive in our beautiful rural paradise. When you're here, you're family - we'll take care of everything else.
Questions about check-in? We're here to help: 📱 WhatsApp: +34 684 295056 (Debra - English) 📱 WhatsApp: +34 684 284937 (Nicolas - Spanish) 📧 Email: bookings@asturiasvacations.com
Welcome to Asturias - your authentic Spanish adventure begins now! 🌿
🌿 This guide is part of the Arcenoyu guest experience. This practical information is provided exclusively for guests staying at our Arcenoyu apartments in Asturias, Spain.
Asturias Vacations is a local travel brand rooted in community. We host guests in beautiful, sustainable homes and share the stories that make this region unforgettable. Explore our stays:
